Terms and Conditions
Application of these Terms
These terms and conditions (Terms) apply to all orders for products sold on our website (Products).
1. Orders
1.1 Please note that a product’s true colour may not exactly match that shown on your computer or device or in our marketing, or its packaging may be slightly different.
1.2 To order Products from our website, you must be legally capable of entering into a binding contract with us (for example, in South Africa you must be at least 18 years old).
1.3 By ordering Products through our website, you are deemed to have understood and accepted these Terms.
1.4 We may send you an order acknowledgement email following receipt of your order. This email does not constitute acceptance of your order. Acceptance of your order will only take place when we send you a confirmation email confirming acceptance of your order and/or dispatch of your order, at which point a contract will come into existence between you and us, unless we notify you that we are unable to accept your order in accordance with clause 1.5 below.
1.5 If we are unable to accept your order or we are unable to supply any Products in your order (for example, where a Product is out of stock, or we are unable to obtain payment from you, or because we have identified an error in the price or description of a Product), we will inform you of this. If you have already paid for the order, we will refund you the amount paid for the order or affected Product(s) (as applicable). Except as set out in this clause, we shall have no liability to you in respect of any amendment or cancellation of an order.
2. Price
2.1 The price of the Products is set out on our website. We take all reasonable care to ensure that the prices of Products on our website are correct. However, it is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. If, before dispatch of a Product, we discover that the Product’s correct price at the date of your order was higher than the price stated on our website when you placed your order, we will contact you as soon as possible to inform you of the error and give you the option of continuing with the order at the correct price or cancelling your order. If we accept and process your order where such a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any Products provided to you. Please note that all prices, discounts, and promotions posted on this website are subject to change without notice.
2.2 Prices are shown in the relevant currency on the website.
2.3 The price of a Product includes VAT (where applicable) at the current rate chargeable for the time being. The price of a Product excludes delivery charges. Please refer to our shipping and returns policy for details of our delivery charges.
3. Payment
3.1 The accepted payment methods are set out during the checkout process on our website. Please refer to our checkout for details. We will take payment for the Products from your chosen payment method at the time your order is placed. If you place an order for Products which are not currently in stock but which are available to pre-order, payment shall be taken at the time the order is placed.
3.2 Payment using a discount code or gift card may be subject to additional terms and conditions or exclusions, as provided with such discount codes or gift cards.
4. Delivery
4.1 Your order may be delivered to you in instalments.
4.2 The costs of delivery, the locations we deliver to, and the estimated delivery times are set out in our shipping and returns policy. If you place an order for Products which are not currently in stock but which are available to pre-order, the estimated lead time for the Products will be set out on the website or during the checkout process, however please note that this is just an estimate.
4.3 Depending on your delivery location and your chosen delivery method, you may be required to sign for a delivery. If our delivery partner is unable to deliver the Products, they will leave you a note or contact you to inform you how to rearrange delivery or to let you know if the Products will need to be collected from a local depot.
4.4 Where our delivery partner has attempted and failed to deliver the Products to you and you do not re-arrange delivery or collect your Products from the delivery depot where they are being held, in accordance with the instructions provided, the Products may be returned to us by the delivery partner, and we may end the contract with you. If we have to end the contract in these circumstances, we will refund the price you paid for the Products but we may deduct from the refund the delivery charges paid by you for the delivery of the Products to you, and any costs charged to us by our delivery partner for returning the Products to us.
4.5 Delivery of your order shall be complete when we deliver the Products to the address you gave to us at the time of placing your order or to a person or address identified by you to take delivery of the Products (such as a neighbour), and the Products (and the risk of loss) will be your sole responsibility from that time.
4.6 You will own the Products once we have received payment in full.
5. Returns and your right to cancel the contract
Returning a product because it is faulty
5.1 We are under a legal duty to supply products that are in conformity with the contract and these Terms. If you consider that any product we have supplied is faulty or mis-described, please notify us via the contact portal on our website. We may ask you to provide photos of the product. A returns label will be provided through the returns portal. You should return such Products to us in accordance with our reasonable instructions, and if the Products are faulty or mis-described we will give you a refund for such Products.
6. Events outside our control
6.1 We will not be liable or responsible for any failure to perform, or delay in the performance of, any of our obligations under a contract that is caused by any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action, civil commotion, riot, terrorist attack, war, or threat or preparation for war, fire, explosion, storm, flood, earthquake, epidemic, pandemic, or other natural disaster, failure of public or private telecommunications networks, or disruption to energy or utilities supplies or transport. If our supply of the Products is delayed by an event outside our control, then we will contact you to notify you, and we will not be liable for delays caused by the event.
7. Intellectual property rights
7.1 All intellectual property rights in our Products are owned by us or our licensors. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved.
8. Contact us
8.1 You can contact us by completing the contact form on our website or by emailing us at westavenueclo@gmail.com .
8.2 If you wish to contact us about your order, please provide your order number so that we can deal with your matter more quickly.
8.3 If we have to contact you, we will do so using the contact details you provided to us at the time you placed your order, unless you have asked us to contact you by any other means.
8.4 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.